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Our Quest to deliver the best

We want our service to be the best it can be!
We actively seek feedback from all of our customers, asking them to rate their moneyQuest experience. This feedback is used to produce our star rating, which shows exactly what the people using our service think about us.

A way to perfect our service; customer feedback is shared across all areas and used to pinpoint areas for improvement or things performing well. This drives our strategy and determination to excel above industry expectations.

Please have a look at the feedback below...
Our customers rate us 4.3 out of 5 - Apr 2008 mQ customer service survey.
Ratings (last 12 months) Jul 07 - Jul 08
 
1 month
9 months
12 months
Positive Positive
64
192
294
Neutral Neutral
7
18
22
Negative Negative
3
3
5
Rating Comments Name Date
Positive Very helpful during the whole process. Roy & Cecil Calvert 01/07
Positive All staff were very efficient. Kim Stuart 30/06
Positive Alan Kent was extremely helpful, adaptable and knowledgeable about the various products. He made the whole process seamless. Huge thanks to Alan. Richard & Nichola Eglin-Smith 30/06
Positive The whole service from beginning to end was excellent. Harminder & Kulwinder Pahal 29/06
Positive Very quick and helpful throughout. Ian & Michelle Cambrook 28/06
Positive Faultless. Being a stickler for detail, I was impressed beyond comparison with similar service providers. Steven & Janet Cox 28/06
Positive I have used your services three or four times now and am pleased to say that I have always received friendly and timely service. Michael Durkan 28/06
Positive I would like to say this is the second time I have used moneyQuest and you couldn't make things any easier many thanks I will always use moneyQuest. Stephen & Tina Payne 28/06
Positive Service fantastic as always. Donna Gunn 28/06

Your home may be repossessed if you do not keep up repayments on your mortgage.

Our mortgage consultation is free. However we charge a fee on completion of a mortgage. Our typical fee for arranging your mortgage is £295, however depending on your circumstances we may charge up to £995.

Existing customers who have previously completed a transaction through moneyQuest will be charged a reduced fee of typically £195, however depending on your circumstances we may charge up to £395.

moneyQuest Mortgage Brokers Limited. Registered Office: 44 Castlegate, Nottingham, NG1 7BJ. Registered in England. No: 06593055.

moneyQuest Mortgage Brokers Limited is an appointed representative of Legal & General Partnership Services Limited, which is authorised and regulated by the Financial Services Authority for advising on and arranging mortgages and insurance.

The Financial Services Authority does not regulate some types of buy to let, commercial, overseas mortgages, tax advice and credit or loans not secured on a property.

Calls may be monitored and recorded for training / compliance purposes. Approval Reference: H93335